Free PDF Salesforce-Sales-Representative - High Pass-Rate Real Salesforce Certified Sales Representative Questions

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Salesforce Salesforce-Sales-Representative Exam Syllabus Topics:

Topic	Details
Topic 1	Deal Management: Salesforce Sales Professionals learn to qualify prospects and progress them through sales stages. In this topic, emphasis is placed on understanding customer goals, challenges, and initiatives to present tailored value propositions. Identifying obstacles, gaining commitment, and finalizing contracts are integral steps to successful deal management, a crucial focus area of the exam.
Topic 2	Pipeline Management: In this topic, Salesforce Sales Professionals develop skills to generate and evaluate pipeline opportunities. Candidates also focus on analyzing pipeline health insights. It ensures data integrity, improves relevance, and enables accurate stage progression. These competencies underpin successful pipeline management strategies, measured in the Salesforce Certified Sales Representative Exam.
Topic 3	Customer Success: While covering this topic, sales professionals identify actions required for order booking and fulfillment. Recognizing the post-sales customer journey and assessing expected and realized value ensures alignment with customer goals, a vital area of knowledge for the exam.
Topic 4	Customer Engagement: In this topic, Salesforce Sales Professionals explore how to demonstrate thought leadership to shift customer perspectives and align solutions with needs. Moreover, the topic focuses on leveraging multiple touchpoints builds prospect interest, while nurturing relationships enhances product adoption.

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Salesforce Certified Sales Representative Sample Questions (Q63-Q68):

NEW QUESTION # 63
How can a sales rep use whiteboarding while exploring a customer's business challenges?

A. To illustrate how a product fits in with other products in the catalog
B. To present solutions without input from the customer
C. Toorganize ideas by level of importance

Answer: C

Explanation:
A sales rep can use whiteboarding while exploring a customer's business challenges to organize ideas by level of importance. Whiteboarding is a technique that involves using a whiteboard or a similar tool to visually capture and structure information during a sales conversation. Whiteboarding can help the sales rep to understand thecustomer's situation, needs, and goals, and to prioritize the most critical issues or opportunities.
Whiteboarding can also help the sales rep to engage the customer in a collaborative dialogue, and to demonstrate their expertise and credibility. References: [Sales Rep Training: Explore Customer Needs], [Cert Prep: Salesforce Certified Sales Representative: Explore Customer Needs]

NEW QUESTION # 64
A sales representative is given an objection and shows respect for the customer's opinion.
What level of listening is the sales rep leveraging?

A. Attentive
B. Selective
C. Empathetic

Answer: C

Explanation:
Empathetic listening is the level of listening that the sales rep is leveraging when they show respect for the customer's opinion after receiving an objection. An objection is a reason or concern that the customer has for not buying the product or service that the sales rep offers. Empathetic listening is a type of listening that involves understanding and sharing the feelings and emotions of the customer, as well as acknowledging and validating their perspective. Empathetic listening helps to build trust and rapport, reduce resistance, and resolve objections.

NEW QUESTION # 65
What is the primary benefit of team selling at a key account?

A. Reduces the workload for individual sales representatives
B. Leverages collective expertise to meet customer expectations
C. Provides the customer with multiple points of contact

Answer: B

Explanation:
Team selling is a strategy of using a group of salespeople with different skills and expertise to sell to and serve major accounts. The primary benefit of team selling at a key account is that it leverages the collective expertise of the team members to meet the customer's expectations and needs. Team selling can help create value for the customer by providing customized solutions, addressing complex problems, and delivering superior service. Team selling can also help build trust and loyalty with the customer by demonstrating commitment, collaboration, and professionalism. Reference:
Cert Prep: Salesforce Certified Sales Representative, unit "Build and Maintain Relationships with Key Accounts" Team Selling: The Secret Weapon in Major Accounts

NEW QUESTION # 66
A company is introducing a new product line.
How should a sales representative educate prospects on their products' key benefits?

A. Storytelling
B. Customer journey maps
C. Social media marketing

Answer: A

Explanation:
Educating prospects about the key benefits of new products through storytelling is an effective approach. Storytelling involves sharing examples, customer success stories, or hypothetical scenarios that illustrate how the product can be used and the benefits it delivers. This method helps prospects visualize the product in action and understand its value in a real-world context. Salesforce often highlights the importance of storytelling in sales to make products more relatable and to create a connection with potential customers.

NEW QUESTION # 67
A sales representative recently closed a deal and wants to measure how likely the customer would be to recommend the product.
Which measurement should the sales rep use?

A. Customer Satisfaction Survey (CSAT)
B. Customer Engagement Score (CES)
C. Net Promoter Score (NPS)

Answer: C

Explanation:
Net Promoter Score (NPS) is a metric that evaluates the loyalty and satisfaction of customers based on how likely they are to recommend a product or service to others. It is calculated by asking customers one question: "On a scale from 0 to 10, how likely are you to recommend this product/service to a friend or colleague?" Customers who respond with a 9 or 10 are considered promoters, customers who respond with a 7 or 8 are considered passives, and customers who respond with a 6 or lower are considered detractors. The NPS is then calculated by subtracting the percentage of detractors from the percentage of promoters. NPS can help sales reps identify their most enthusiastic and loyal customers, as well as those who are at risk of churn or dissatisfaction. NPS can also help sales reps generate referrals, testimonials, and reviews from their promoters, as well as improve their products and services based on the feedback from their detractors and passives. Reference:
What is Net Promoter Score (NPS)? How to Calculate & Interpret - Hotjar Net Promoter Score (NPS): The Ultimate Guide - Qualtrics What is Net Promoter Score (NPS) | Definition and Examples - ProductPlan

NEW QUESTION # 68
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Free PDF Salesforce-Sales-Representative - High Pass-Rate Real Salesforce Certified Sales Representative Questions

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Salesforce Certified Sales Representative Sample Questions (Q63-Q68):

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